Call Center Life: Learn All About It Call center life is unique. It’s hard to compare to any other job out there. There is so much that goes on throughout the day’s various shifts, and no two days ever seem to be the same. So, if you’ve ever wondered what it’s like to live that…
Tips for Call Center Managers Call center managers play vital roles in the success of a call center. Between hiring, running the day-to-day operations, and handling all the issues their representatives can’t, the job of a call center manager can be a demanding one. No matter what position people come to be in, they can…
Customer Service Tips A call center can never have enough customer service tips. Call centers are useful for a variety of reasons, and customer service is perhaps the most useful of all them. That’s why a call center should take advantage of any and all information that can help improve their customer service. The following…
The Appeal of Call Center Jobs At a glance, call center jobs don’t seem overly glamorous. There doesn’t really seem to be much appeal in dealing with angry customers on the other end of the phone, high-stress situations and sitting in front of a computer all day. But, like most things in life, it’s important…
Getting to Know Upselling and Cross-Selling As a call center representative, sales are a crucial part of the job. Next to customer service, selling goods or services can make or break the effectiveness of a call center. When it comes to call center training, or more specifically sales training, it’s important to be well-versed on…
How to Quickly and Professionally Resolve Customer Issues If you’ve ever worked in customer service, you know complaints and issues are inevitable. It doesn’t matter how good of a day you’re having, you will eventually pick up the phone with a disgruntled customer on the other end. It’s not so much an occupational hazard, but…