Call Center Life: Learn All About It Call center life is unique. It’s hard to compare to any other job out there. There is so much that goes on throughout the day’s various shifts, and no two days ever seem to be the same. So, if you’ve ever wondered what it’s like to live that…
Tips for Call Center Managers Call center managers play vital roles in the success of a call center. Between hiring, running the day-to-day operations, and handling all the issues their representatives can’t, the job of a call center manager can be a demanding one. No matter what position people come to be in, they can…
Customer Service Tips A call center can never have enough customer service tips. Call centers are useful for a variety of reasons, and customer service is perhaps the most useful of all them. That’s why a call center should take advantage of any and all information that can help improve their customer service. The following…
Getting to Know Upselling and Cross-Selling As a call center representative, sales are a crucial part of the job. Next to customer service, selling goods or services can make or break the effectiveness of a call center. When it comes to call center training, or more specifically sales training, it’s important to be well-versed on…
How to Quickly and Professionally Resolve Customer Issues If you’ve ever worked in customer service, you know complaints and issues are inevitable. It doesn’t matter how good of a day you’re having, you will eventually pick up the phone with a disgruntled customer on the other end. It’s not so much an occupational hazard, but…
Call Center Mistakes to Avoid A call center can make or break a company. It must be a well-oiled machine in order to keep customers satisfied and coming back for more – regardless of if it’s sales or customer service. If your company’s call center is making some, or all, of the below mistakes, it’s…
Call Center Terms to Know Most industries have buzz words, technical terms and other jargon that sound completely ridiculous to the typical layperson. The call center industry is no different. Most people can probably figure out the well-known terms such as call routing, abandoned call and average talk time, but when it comes to some…
The Ideal Time for a Sales Call Call centers are all about customer service. The importance of this cannot be overstated. However, perhaps just as important are sales. In order to have customers to service, a business must first sell to them. Sales calls occupy a great deal of a call center’s time throughout the…
Sales and Call Centers Call centers are used for a variety of reasons. The most common is customer service, but a great number of call centers are used to conduct sales as well. Whether it is online or inbound/outbound calling, a high number of sales dollars pass through a call center during any given day.…