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Resolve Customer Issues

Business, Services, Technology, Training and ServiceBy Gold Mountain September 12, 2019

How to Quickly and Professionally Resolve Customer Issues If you’ve ever worked in customer service, you know complaints and issues are inevitable. It doesn’t matter how good of a day you’re having, you will eventually pick up the phone with a disgruntled customer on the other end. It’s not so much an occupational hazard, but…

Technology and Call Centers

TechnologyBy Gold Mountain October 4, 2018

Better the Technology, Better the Call Center It’s no secret by now that call centers are incredibly important to a business’s success. It’s been covered in-depth by a variety of blogs and news outlets. Call centers are essential to a business because they combine customer service and sales into one room. So since call centers…