Gold Mountain Communications is a live operator inbound/outbound call center and service agency based in Springfield, MO, that helps national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.
Our fully automated, state-of-the-art call center equipment and custom software enables us to field thousands of calls each day for our clients with a high degree of professionalism and customization. We specialize in sales with up-sells, customer service, lead generation with surveys, email response and web-based call center services. Our goal is to provide the highest level of call center service to our clients and allow them to focus on their core competencies.
Gold Mountain Communications is a live operator inbound/outbound call center and service agency based in Springfield, MO, that helps national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.
Our fully automated, state-of-the-art call center equipment and custom software enables us to field thousands of calls each day for our clients with a high degree of professionalism and customization. We specialize in sales with up-sells, customer service, lead generation with surveys, email response and web-based call center services. Our goal is to provide the highest level of call center service to our clients and allow them to focus on their core competencies.
Integrity
Our client relationships are built on forming deep and transparent partnerships. Sharing complete information without delay is a strong founding principle for us, and we make honesty a priority. The priorities Gold Mountain instills throughout the company typifies our relationships with clients, team members and business partners.
Respect
Gold Mountain is a people business. Mutual respect for all individuals, both internally and externally, is a commanding value across the company. As our company grows, we consider respect a primary source of richness, creativity and long-term success. This is due to the integration of individual and cultural differences, while focusing on a common mission to serve and assist our clients.
Professionalism
Supported by a strong training program, the experience, knowledge and rational decision-making processes at Gold Mountain are the pillars of superior solutions. The added value we bring to our clients is measurable and differentiates us from our competitors in the contact center industry.
Innovation
Based on our relentless passion for exceeding client expectations, Gold Mountain has been recognized by the market and industry experts alike as a “perpetual pioneer” of industry innovation. We will continue to invest time, resources and capital to optimize value for our clients.
Commitment
Delivering more than what is expected is only possible through strong commitment at every level of our organization. This is a central element of our culture at Gold Mountain Communications, and we are obliged to give our clients the best of ourselves.