Gold Mountain Communications is a live operator inbound/outbound call center and service agency based in Springfield, MO, that helps national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.
Our fully automated, state-of-the-art call center equipment and custom software enables us to field thousands of calls each day for our clients with a high degree of professionalism and customization. We specialize in sales with up-sells, customer service, lead generation with surveys, email response and web-based call center services. Our goal is to provide the highest level of call center service to our clients and allow them to focus on their core competencies.
WHO WE ARE
Gold Mountain Communications is a live operator inbound/outbound call center and service agency based in Springfield, MO, that helps national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.
Our fully automated, state-of-the-art call center equipment and custom software enables us to field thousands of calls each day for our clients with a high degree of professionalism and customization. We specialize in sales with up-sells, customer service, lead generation with surveys, email response and web-based call center services. Our goal is to provide the highest level of call center service to our clients and allow them to focus on their core competencies.
What We Do
Focusing On Clients
- Focusing first and foremost on our clients, Gold Mountain strives to fully meet the needs of our clients and exceed their expectations every time.
Producing High-Quality Products
- We perform the highest quality objective work in the contact center industry. Our commitment to producing high-quality products and services for our clients is, and will continue to be, the key to Gold Mountain’s success.
Inventive Problem-solving
- One of the main objectives we practice with our team members is fostering creativity. We emphasize finding creative, inventive ways to solve problems and implement solutions. Thus, when hiring Gold Mountain team members, we search for unique and creative individuals.
Fun and Diverse Work Environment
- Gold Mountain offers a work environment that is respectful, fun, engaging, diverse and rewarding for our team members. Fostering these dynamics contributes greatly to our effectiveness and happiness, making us one of the best communications companies to work with in the industry.
Maximum Staff Contribution
- We strive to maximize the contribution of each staff member through training, mentoring, and the efficient, effective use of technology. We dedicate ourselves to delivering results with limited time and capital resources.
Balance Business and Family
- Balancing corporate success/profitability with personal pursuits, family commitments and community involvement. Gold Mountain is an active member of the charitable community, working with organizations such as the American Cancer Society, Ozarks Food Harvest, Community Blood Center of the Ozarks, Special Olympics and March of Dimes.
Setting New Standards
- Gold Mountain is setting new standards in the contact center industry and will always strive to be the industry leader. We are proud of our team and most importantly, thank you for considering Gold Mountain as a service provider.
What We Do
Focusing On Clients
- Focusing first and foremost on our clients, Gold Mountain strives to fully meet the needs of our clients and exceed their expectations every time.
Producing High-Quality Products
- We perform the highest quality objective work in the contact center industry. Our commitment to producing high-quality products and services for our clients is, and will continue to be, the key to Gold Mountain’s success.
Inventive Problem-solving
- One of the main objectives we practice with our team members is fostering creativity. We emphasize finding creative, inventive ways to solve problems and implement solutions. Thus, when hiring Gold Mountain team members, we search for unique and creative individuals.
Fun and Diverse Work Environment
- Gold Mountain offers a work environment that is respectful, fun, engaging, diverse and rewarding for our team members. Fostering these dynamics contributes greatly to our effectiveness and happiness, making us one of the best communications companies to work with in the industry.
Maximum Staff Contribution
- We strive to maximize the contribution of each staff member through training, mentoring, and the efficient, effective use of technology. We dedicate ourselves to delivering results with limited time and capital resources.
Balance Business and Family
- Balancing corporate success/profitability with personal pursuits, family commitments and community involvement. Gold Mountain is an active member of the charitable community, working with organizations such as the American Cancer Society, Ozarks Food Harvest, Community Blood Center of the Ozarks, Special Olympics and March of Dimes.
Setting New Standards
- Gold Mountain is setting new standards in the contact center industry and will always strive to be the industry leader. We are proud of our team and most importantly, thank you for considering Gold Mountain as a service provider.
Core Values
Core Values
Integrity
Our client relationships are built on forming deep and transparent partnerships. Sharing complete information without delay is a strong founding principle for us, and we make honesty a priority. The priorities Gold Mountain instills throughout the company typifies our relationships with clients, team members and business partners.
Respect
Gold Mountain is a people business. Mutual respect for all individuals, both internally and externally, is a commanding value across the company. As our company grows, we consider respect a primary source of richness, creativity and long-term success. This is due to the integration of individual and cultural differences, while focusing on a common mission to serve and assist our clients.
Professionalism
Supported by a strong training program, the experience, knowledge and rational decision-making processes at Gold Mountain are the pillars of superior solutions. The added value we bring to our clients is measurable and differentiates us from our competitors in the contact center industry.
Innovation
Based on our relentless passion for exceeding client expectations, Gold Mountain has been recognized by the market and industry experts alike as a “perpetual pioneer” of industry innovation. We will continue to invest time, resources and capital to optimize value for our clients.
Commitment
Delivering more than what is expected is only possible through strong commitment at every level of our organization. This is a central element of our culture at Gold Mountain Communications, and we are obliged to give our clients the best of ourselves.
